When Ralph, his wife Karen, & his father started the business, they established our guiding principles — Serve your customer with the highest quality fabrics available, the best service you can possibly give, and the most competitive pricing in the market. We have maintained our commitment to those three standards and have enjoyed continued success. We also unofficially dipped into the candy business, with our signature Tootsie Pops in every fabric delivery.
When my wife Karen and I started this up over 30 years ago, the two of us did it all – orders, receiving, warehousing, billing, packing and shipping – all from the basement of our home. In the middle of a long workday, my wife unwrapped a Tootsie Pop. I asked for one myself, thinking a little sugar fix would help get me through the afternoon. While we were working and enjoying our lollipops, my wife got a bright idea – what if we snuck a few Tootsie Pops into the tube that holds the fabric, for our customers to enjoy?
I wasn’t convinced. I thought It would be a waste of money, and some customers might not appreciate the candy or even find it. We argued back and forth for a few days, but she decided to do it anyway without me knowing. A week later, I was talking to a customer over the phone, and before hanging up, the customer said, “I want to thank you for putting those Tootsie Pops in the fabric tube. You just made a very miserable day turn great and put a smile on everyone’s face in the workroom. I was caught off guard, started to stammer and stutter, and then said, “My pleasure!”
Well, the rest is history. To this day, we spend over $12,000/year on Tootsie Pops to brighten everyone’s day. Our customers love getting them, and some of the stories I’ve heard about those lollipops would have you falling on the floor, laughing.
The moral of the story? Do what your wife tells you and don’t fight the system!
I love using Angel's Dist for our drapery lining needs! Their customer service is top notch and always quick to respond! They are careful to recommend the best linings that are compatible with various jobs that we do! Thanks for making our company, Upstate Window Fashions, look great!
- Lynne F.
EXCELLENT CUSTOMER SERVICE from a friendly, courteous family team. Great products at reasonable pricing. Orders always processed and quickly shipped. Highly recommend!
- Stacey P.
Great customer service, great quality, great pricing! I've been ordering lining from this family for twenty years. I highly recommend them.
- Barbara W.
Hi (truly an Angel) Taylor, In all honesty, I do not use any other linings, thread or buckram purchased from any other vendor since 1994, you are my one and only source. Most importantly I want to show my work to you to see what a difference angels makes in my products. May I send you some photos? Most importantly my endorsement of Angels, my work would not reflect such without your fine products and top of the mark service. Thank you kindly.